Tracking Orders
Track your order
Every Torvo order ships with end-to-end tracking. Here is how to find yours and what to do if it has not moved.
1. Find your tracking number
When your order leaves our workshop we email you a shipping confirmation containing your tracking number and a tracking link. Check your inbox for an email from us — and check your spam or promotions folder, as shipping notifications often land there.
Tracking numbers are not issued at the time of purchase. Because every piece is handcrafted and personalized to order, your number is created only once the item is finished and handed to the carrier — usually 3–7 business days after you order.
2. Track your parcel
Click the link in your shipping email, or paste your tracking number into a universal tracking service such as 17TRACK, which covers most international carriers.
If you have an account with us, you can also see your order history and status at any time under your account.
3. Expected delivery times
Total delivery time = production time + shipping time.
| Stage | Time |
|---|---|
| Production (handmade & personalized) | 3–7 business days |
| Shipping — North America | 10–20 business days |
| Shipping — Europe & UK | 10–25 business days |
| Shipping — Australia, NZ & other regions | 10–25 business days |
During peak season (November–December), please allow an additional 7–10 business days.
Tracking has not updated — is something wrong?
Usually not. A few normal explanations:
- First 24–48 hours: the carrier has the parcel but has not scanned it into the network yet.
- In transit internationally: parcels can go several days without a scan while crossing borders. This is normal and not a lost package.
- Customs clearance: may add a few days depending on your country.
If your tracking has shown no movement for more than 10 business days, email us and we will chase it with the carrier.
Tracking says delivered but I have nothing
Check with anyone else at the address, look in usual safe places, and ask your local carrier or post office — parcels are occasionally scanned before the final drop. If it still has not appeared after 48 hours, contact us with your order number and we will help.
Need help?
Email info@torvollc.com with your order number and we will look it up for you. We usually reply within 1 business day.
See also our Shipping Policy and Return & Refund Policy.