Shipping policy

Torvo pieces are handcrafted and shipped from our workshop in Hanoi, Vietnam. Country of origin: Vietnam.

Once your order ships, we email you a tracking number and link. Tracking numbers are not assigned at the time of order. If your order has passed the estimated ship date and you have no tracking, email info@torvollc.com.

Total Delivery Time = Processing Time + Shipping Time.

Processing time

Every Torvo piece is handcrafted and personalized to order. Please allow 3–7 business days for production before your order ships. For personalized orders we may email to confirm your details before production begins — please reply promptly so we can keep your order on schedule.

Shipping time (after dispatch)

During peak season (November–December), please allow an additional 7–10 business days.

Shipping cost

Calculated at checkout based on destination. Any free-shipping threshold or promotion will be shown at checkout.

We prepare and ship orders on business days (Monday–Friday), excluding weekends and holidays. Production and shipping are two separate processes.

Customs and duties

For international orders, import duties, taxes, or customs fees are determined by your local authority and are the responsibility of the recipient.

Incorrect addresses, lost or delayed packages

Please ensure your shipping address is correct and complete. If a package is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply). If tracking shows delivered but you cannot locate your package, check with neighbours and your local carrier, then contact info@torvollc.com.

Returns

Eligible items can be returned within 30 days of delivery — see our Refund policy.

Contact

info@torvollc.com · Torvo LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States · +1 (307) 222-2555